IT & Events Operations

A great opportunity has arisen for an enthusiastic individual to join our Ticketek Events & Systems Support team based in Wellington. We are also considering applicants based in Auckland.

Ticketek is Asia Pacific’s leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

As IT & Event Operations, you will be responsible for maintaining, supporting and delivering the IT operational and event management requirements for live events in Wellington or Auckland with an emphasis on providing on-site event servicing support (including event building).

The Role

As IT & Events Operations, your role will be to:

• Ensure on-site IT support at Ticketek events to satisfy our client's contractual obligations and ensure delivery of operational excellence.
• Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events in varying locations.
• Administer and maintain ticketing and access control infrastructure at client venues.
• Coordinate the installation, support and maintenance of I.T. collateral as required.
• Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
• Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
• Provide client and Company support in an On-Call capacity as scheduled and as required.
• Ensure IT support calls are answered and responded to within acceptable timeframes and that fault resolution information is recorded in detail into the service desk database system.

Ticketek events run all year round and therefore you will be required to work as needed outside of traditional business hours to deliver events.   

The Person

To be successful in this role, you will need to:

• Have hands on experience in a technician and/or support specialist role.
• Have experience in working in live events.
• Be able to work under pressure.
• Have a customer focused approach to solving customer issues.
• Excellent verbal and written communication skills.
• Strong time management and organisational skills and ability to prioritise and meet tight deadlines.
• Results-oriented, energetic and innovative approach to work.
• A current New Zealand driver's license.

Desirable experience and skills:

• Prior use of ticketing system/s.
• Unix/Windows experience.
• Cisco networking experience demonstrated by suitable Cisco qualification.
• Broad network (LAN/WAN) and server experience.
• Familiarity with patron access control solutions.

As a team member, you will:

• Demonstrate a client focussed attitude, being a true ambassador for our brand.
• Pursue quality and excellence in a fast-paced industry.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Be adaptable within an ever-changing environment.
• Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
• Have well developed time management skills with the ability to deal with conflicting deadlines.
• Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
• Be a team player willing to strive to deliver exceptional results.

So, what does TEG offer?

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

• Flexible Working Arrangements
• Birthday Leave!
• Wellness Wednesday
• Free Advice and Support (EAP)
• Flu Vaccinations
• Learning Opportunities and support
• Company Paid Parental Leave
• Complimentary tickets to selected events
• Going the Extra Mile (GEM) Awards and Service Awards
• Opportunities to support our community and partners

About TEG

TEG is Global leader in live entertainment, ticketing, and technology. TEG includes Ticketek, Ovation, TEG Dainty, TEG Live, Eventopia, Qudos Bank Arena, TEG Venues, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions, Nice Events, Propaganda, MJR Presents, Handsome Touring, TEG Theatrical and TicketWorld, TicketCharge, Ticketek Marketplace, TEG Sponsorship and VIP Now.

For further information about TEG please go to https://www.teg.com.au/

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment

Apply here