An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Auckland. This varied role will work closely with clients from Auckland's most prestigious venues and stadiums on event ticketing for world class sporting and concert events.
The Client Services team are the key point of contact for our clients. The team liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance as well as other various external stakeholders to ensure our clients maintain a high level of service delivery.
The Client Services Manager ensures each client receives a high standard of service delivery and continuity across their accounts. This role provides a critical communications link between the Client/Venue and Ticketek, whilst ensuring a high level of client/customer service as well as ensuring all contractual obligations are adhered to.
This role ensures internal operational services and activities are satisfying client needs and meeting commercial deadlines. You will work closely with Senior Management and your team to provide value-added services and solutions to clients that increase the occupancy and yield outcomes of events under your responsibility.
As Client Services Manager, your role will be:
To be successful in this role, you will:
Essential experience & skills:
Desirable experience & skills
Other key considerations for this position
Due to the nature of this role, work is required outside of business hours and on the weekend.
At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.
If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and resume outlining your suitability for the role.
Given the number of applications we are likely to receive we will only contact those who are selected for an interview.
So, what does TEG offer?
TEG is Global leader in live entertainment, ticketing, and technology. TEG includes Ticketek, Ovation, TEG Dainty, TEG Live, Eventopia, Qudos Bank Arena, TEG Venues, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions, Nice Events, Propaganda, MJR Presents, Handsome Touring, TEG Theatrical and TicketWorld, TicketCharge, Ticketek Marketplace, TEG Sponsorship and VIP Now.
For further information about TEG please go to https://www.teg.com.au/
TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
Address: PO Box 5110,New Plymouth 4343, New Zealand
Phone: +64 21 0823 1394
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