Visitor Experience Manager - Tauranga City Council

  • 5 Jul 2022 8:06 PM
    Message # 12838241

    Does creating amazing experiences for customers float your boat? Are you someone that values manaakitanga? Are you an experienced hospitality or 'front of house' superstar looking for the next step in their career? If this sounds like you then read on!

    Baycourt Community & Arts Centre (as part of the Tauranga City Council whānau) is on the hunt for an amazing Visitor Experience Manager to join our never-a-dull-moment team. This role is a crucial member of the team, managing and delivering exceptional visitor experiences through the provision of front of house and hospitality functions, and membership services.

    Some of the nuts and bolts of the role will include:

    • Managing a team of casual event staff
    • Developing and implementing initiatives and training programmes that continuously improve the quality and efficiency of front of house, hospitality and customer services
    • Maximising return visitation and food and beverage revenue opportunities
    • Managing venue presentation
    • Being part of an awesome team!

    So, what will it take to stand out from the crowd?

    • A genuine desire to put the customer/visitor at the heart of what you do
    • Events/arts/venue management degree, diploma or equivalent industry experience of three to five years with a focus on customer service and/or hospitality services.
    • Excellent communication skills (both verbal and written)
    • An eye for detail
    • Cool under pressure and legit problem-solving skills
    • The ability to work in a fast-paced environment
    • A love of all things arts and culture-y!


    • Free onsite parking - need we say more!
    • The ability to rub shoulders with the best of local, national, and international performers
    • Annual salary review
    • Life insurance
    • Online learning modules

    If the above strikes a chord with you then we invite you to apply for this position. For any queries, please contact Reena Snook (Baycourt Community & Arts Centre Manager) at

    Applications close Thursday 14th July 2022, at 23:55pm.

    Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks and pre-employment screening. Sounds scary but it's not…

    Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency or professional recruiter for this vacancy. If/ where Tauranga City Council requires the support of an agency to fulfil a vacancy, we will seek this support from our network of Agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.

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