Come and join us: To find out more and apply, please visit rnzb.org.nz/careers.

Applications close 2 May 2025

The Royal New Zealand Ballet is a company of dynamic dancers from diverse backgrounds and presents a repertoire of classic and contemporary works across Aotearoa New Zealand and internationally.   

We’re on the search for a full time Ticketing and Data Coordinator, based in our central Wellington office, reporting into our Manager – Marketing and Audience Engagement. This is a newly created role.

The Ticketing and Data Coordinator contributes to the efficient, accurate, and customer-focused delivery of ticketing operations. This role supports the end-to-end ticketing process, including system builds, sales reporting, data analysis and customer support.  It also plays a key role in maintaining the accuracy and integrity of ticketing and CRM data through ongoing database administration, data hygiene, and reporting.

Key Responsibilities

• Build events and pricing structures in the Tessitura ticketing database in collaboration with the artistic and marketing teams, for tickets sold directly to season pass holders, donors, sponsors and groups.
• Support the Ticketing Lead with ticket holds, offers, comp allocations, and school and group bookings.
• Assist with day-to-day ticket bookings as needed, while ensuring a high-quality of front-line customer service by phone, email, and in person.
• Maintain excellent relationships with venue and agency partners.
• Prepare and import third-party ticketing data into Tessitura following each production, ensuring a high level of data accuracy and hygiene through cleansing and formatting processes.
• Monitor and report on ticket sales, trends, and customer behaviour.
• Manage ticketing-related content on the RNZB website, including booking details and subscription information for all centres.
• Conduct audience research and analysis to inform earned and raised income objectives.
• Support accessibility initiatives and ensure service aligns with policies.
• Collaborate with marketing on ticket-related promotions and customer journey improvements.

About you

•  Minimum 3 years’ experience in a customer service environment

• Knowledge of ticketing systems and CRM platforms (Tessitura experience preferred)
• Strong analytic capabilities (advanced excel, SQL experience preferred)
• Excellent communication and problem-solving skills
• High attention to detail and commitment to data accuracy
• Experience supporting accessibility and customer service best practices

What we offer

• Ticket perks to our performances
• Flexible working environment
• Discounted gym membership
• Investment in your personal career development and training
• Being part of a globally recognised arts organisation, making a significant impact on Aotearoa New Zealand’s cultural community.
• Occasional opportunity to travel within New Zealand

Applications will be reviewed as they are received, and the role may be filled before the closing date.

Contract Length: Permanent, full-time